Frequently asked questions (FAQ)

For more information on that topic, please send an email to info@password-depot.de or visit our website.

From version 16 onward please note the following: According to our license agreement, a purchased license of Password Depot may be installed for your personal use on an unlimited number of devices. …

Yes, companies can also use the free freeware version of the client and the server. Related articles Password Depot in freeware mode

If you purchased one of our programs within 30 days prior to the release of a newer version, you may be eligible to upgrade for free. Please send an e-mail with your order number to …

All Password Depot licenses are lifetime licenses and thus you can use them without any time limitation. Upgrades are always optional. Of course, you can always work with your older version, too. …

Since version 12, concurrent users are not of importance any longer when using the Enterprise Server. Instead, you license the number of users you would like to add to the server. In detail, …

You can order individual clients directly from our online shop via our website. When you purchase the Enterprise Server, you will first receive an offer by e-mail. As soon as you confirm this offer, …

If you, as a private Windows user, would like to use all Password Depot functions permanently, you must license the Password Depot Edition for Windows. A license costs EUR 99.95 when ordered and is …

Despite their simplicity and easy handling - we never need to remember our face, eyes, voice or finger tips - and the unique features of each body, biometrics (using body measurements and …

Since Version 18, the Password Depot Enterprise Server supports FIDO2/WebAuthn, enabling users to use YubiKeys as a two-factor authentication (2FA) method when connecting to a Password Depot server …

If you would like to participate in future beta tests, please send an informal e-mail to info@password-depot.de.

If you would like to inform us about documentation or application errors or if you would like to share ideas and wishes for new features, please send an informal e-mail to info@password-depot.de.

Please read our article: https://www.password-depot.de/en/know-how/blowfish_and_rijndael.htm

Please send us a request via email. We need the following information to find your unlock code. The more complete they are, the easier it will be for us to find your unlock code: Ordered product …

Note: This article refers to a problem that occured in 2021, which is why it should be used for reference purposes only. Recently, the Log4j vulnerability was detected affecting millions of …

The clipboard in general is used by many different applications and none of these applications are able to completely control it. Additionally, it is sometimes necessary to use the clipboard because …

All previous versions of Password Depot can be found on our website at the following link: https://www.password-depot.de/en/download/previous.htm

Password Depot is available for the operating systems Windows, Android, macOS, iOS and Linux. A web interface was introduced in version 15 for Enterprise Server customers. Further information can be …

In Password Depot Enterprise Server, proper configuration of user permissions is essential to ensure data security. It guarantees that users can only access, modify, or interact with the objects for …

In the Server Manager, you can assign different roles to your users. A user can also hold multiple server roles simultaneously: For example, a user can be both a Database Administrator and an Account …

Yes, starting from version 18, you can open multiple Password Depot databases at the same time from different storage locations, including local databases, PD Enterprise Server databases, and more. …

Since version 17.2.5, we have changed the communication between the browser add-on and the Password Depot client from WebSocket to Native Messaging. This change was implemented to: Improve data …

In principle, all databases on the server are encrypted with the password of the super administrator (unless this is changed via Databases → Properties → Advanced). Databases that are actively …

When adding new databases to Password Depot Enterprise Server, they are encrypted with the super administrator's password (the password of the pre-integrated admin account). In those cases, the …

Enterprise Server databases can also be used in offline mode. This way, you will still have access to your data in case you are on the road or the server is unavailable temporarily. Thus, you can …

The Password Depot Enterprise Server usually runs as a Windows Service under the SYSTEM account. Thus, this account must have full read and write access to the directory where server backups should …

The DefSettings.ini file is required if the administrator of Password Depot Enterprise Server would like to pre-define default values concerning the client's program options. You can create the …

System administrators in particular often prefer an MSI installer to a normal setup.exe. The MSI packages are better suited for software distribution via Active Directory group policies. We recommend …

More and more data ends up on the servers of US companies. The three US tech giants Amazon, Microsoft and Google already have a market share of around 60 percent. Since the corporations also offer …

The following article shows you how users can grant other users access to other entries via the Password Depot Client and also seal them. This right is available to you both on the database level and …

The Password Depot Enterprise Server includes an embedded super administrator account (“admin”) with a special function – the password of this account is used to physically encrypt databases in the …

In the event of data loss on your Password Depot Enterprise Server, you can use backup files to restore your data. By default, the server manager creates backup files. We urgently recommend that you …

Note: As of version 14.0.5, this article replaces the article Deliver Individual Configuration File to User. Administrators who want to roll out clients can set pre-defined default values for the …

Note: This article refers to Password Depot Version 17.2.4 and older. With Version 17.2.5, Native Messaging was introduced. For more information, click here. Use global settings [25109] The add-on …

Warning: This article is outdated and only valid up to and including version 14.0.4. If you are using version 14.0.5 or higher, please read the new article. If you want to deliver Password Depot to …

Password Depot includes a built-in update manager that lets you download and install minor updates within the same major version – for example, from version 19.0.0 to 19.0.1. We recommend checking …

With the Password Depot Client, users can access the databases on the server for which they are authorized. This requires the IP address and the port of the server as well as the access data set up …

If databases have become "bloated" over the years, optimization may become necessary. This is especially helpful in case of databases that have been initially created in a very old version and …

Server Policies Before you start assigning rights to users and groups, check the default (or global) server policies first. The server policies can be accessed through the Server Manager. To do so, …

Password Depot Enterprise Server allows you to install and use an SSL certificate. Warning: The installation should be performed by an experienced administrator only. Note: Since version 15.2.x, the …

Two-Factor Authentication (2FA) support has been implemented in Password Depot starting with version 12.0.7 as follows: Databases on the local system (Enterprise Server excluded) If you do not work …

In this guide, we will show you how to allow and force users to change their password. Standard users (Password Depot credentials) are created manually, meaning that the person creating the accounts …

Note: This article should be used for reference purposes only. If you want to migrate the Enterprise Server, we recommend following the steps provided in our article How to migrate from a previous …

Migrating from an older version of the Enterprise Server to version 19 is a straightforward process that can be normally completed within minutes. This guide provides detailed information on key …

This is a guide on how to migrate your Password Depot Enterprise Server 19 to another Windows Server/computer. The computer you are migrating to must meet the following requirements: The Server …

General information Server mirroring is used in network management to create a replica of a server. This replica is continuously updated on runtime. With the server mirroring feature in Password …

We do not officially provide an msi file of the Password Depot installation program anymore. If you would still like, however, to create an MSI installer yourself as a wrapper using our standard EXE …

In principle, the administrator has full access to all data in Password Depot. This lies in the nature of things and often is explicitly desired: An administrator should have control over the data in …

Companies often have to comply with internal IT policies, legal requirements, and data protection standards. With Password Depot Enterprise Server version 11 and later, Client Security Policies are …

Below are the command line parameters to perform a silent installation. Setup Command Line Parameters The Setup program accepts optional command line parameters. They can be useful to system …

The official build of version 15.2.0 unfortunately contains an error when using an SSL certificate on the Enterprise Server. If you are having trouble connecting to your server using SSL in version …

The installation setup of Password Depot Enterprise Server and Password Depot Client typically creates the necessary firewall rules automatically during installation. You only need to ensure that the …

Options for the backup files in the Enterprise Server In the Password Depot Enterprise Server (Manage → Server Settings → Backups), you can specify the intervals at which the databases should be …

If you cannot see newly added entries after updating and they appear to be missing, rest assured that the data has not been lost. Typically, this issue is related to incorrect rights management or …

Enterprise Server If you receive this error message while trying to log on to the Server Manager or the server in general, you probably installed a certificate which possibly could not be found due …

When trying to synchronize with Active Directory, you receive the following error message: Windows does not allow simultaneous connections of different users on the same computer to the domain …

Update January 2023: This problem has been fixed as of version 17. If you are using an older version, please try the following solutions or update to version 17 or higher. Currently, this problem …

If you want to change the backup folder for databases in the Server Manager via Manage → Server Settings → Backups, please note the following: A backup of your databases, configuration file and logs …

The warning "User objects with WinNT AD path found. Please re-synchronize all users and groups with Active Directory." constantly appears, even though synchronization with Active Directory has been …

Note: This article refers to problems of version 15 of Password Depot and should be used for reference purposes only. Currently, it is required that both Windows Client and Enterprise Server use the …

Your version of the server is no longer supported by the apps. Please update your server.

Note: This article refers to problems occuring with Version 14.5 and 14.6 of the iOS operating system and should be used for reference purposes only. For more information on updated versions, please …

Can I open PSWX files in version 12.1 or higher?, How can I copy desktop databases to the protected storage?, How do I create a new master password if I …

Databases saved as *.pswx files are outdated and have not been recommended for several years now. Thus, the new Android app does not support this outdated file format anymore since version 12.1 and …

Yes, Password Depot can be used on a USB drive. You can either store your databases on a USB drive or install Password Depot itself on your USB drive. This allows you to run the program on any …

If you are working with the Client Corporate Edition of Password Depot, the server administrator is able to adjust several settings in the Server Manager, which then will have an impact on the …

Note: This issue only affects version 15.2. It has been resolved in more recent versions. Various important changes were implemented with the last update. Version 15.2 uses an updated transmission …

Client Security Policies not being accepted by the client

Problem: When filling in credentials using the Auto-Complete feature, characters are inserted in the wrong order. For example, the database contains my@email.com and m@yemail.com is filled in. …

If you get the error message "Cannot open clipboard: Access is denied" when using the clipboard and you need to click the corresponding icons several times in order to copy data, please proceed as …

Note: This article refers to Password Depot Version 17.2.4 and older. With Version 17.2.5, Native Messaging was introduced. For more information, click here. This error is caused by the add-on. For …

During log on to the Enterprise Server using the Password Depot client, you receive the error message "Socket Error #10061 - Connection Refused". If the connection is rejected, this generally has …

If you are a single Password Depot user and would like to work with different devices, for example a Windows computer, Linux, an Android or iOS smartphone and/or macOS client, it is definitely …

You can decide whether Password Depot entries should expire in general and if so, set a date when they should expire. To do so, please note the following: Set and change the expiry date of individual …

Under Edit → Options → Actions, there are several options available for automatically closing or locking Password Depot when the computer is idle for a specific period of time. Close the database and …

The command line parameters are as follows: pdFileTools.exe <-encrypt|-decrypt|-erase> <FileName> -encrypt: File encryption -decrypt: File decryption -erase: Delete file <FileName>: File containing …

Launch Password Depot and open the database of which the authentication method should be changed. In the menu, go to Database and select the option “Properties”. In the “General” tab, go to the …

Administrators can change the port for the web client in the server settings file pdserver.ini. Please note that the server service must be stopped for this. With the server service stopped, you can …

You can define for yourself what should happen when you double-click a password in your database. To do this, go to Edit → Options → Actions → Double-click actions: Here, you can choose between …

Currently, you cannot copy a database created with the Password Depot desktop edition to the Android app's protected storage directly. To do so, please carry out the workaround as described below: …

In the Edit → Options → Layout → Expired entries area, you can set how you want to deal with expired entries in general and during search. Select the "Hide expired entries from the lists" option if …

If you do not know whether your database contains duplicated entries or identical passwords for online services, you can open Password Depot and go to Tools → Search for duplicates to find out about …

Under Edit → Options → Layout, you can select which information about your database entries should be displayed in the main Password Depot window. To do this, check the columns that should be …

Password Depot stores your entries in encrypted databases with the file name extension .pswe. All versions prior to version 9 add the version number to the file name extension, e.g. .psw7, .psw8 etc. …

Most people nowadays work not only on a single computer, but on several, such as PC, mobile phone and Mac at the same time. So it is desirable that the passwords you manage in Password Depot are …

In the Password Depot Client, all password changes can be logged for each entry under Properties → Versions if required. In this way, you can see the old and the new password every time you change an …

Note: This information applies to older versions of Password Depot. Starting with Password Depot 17, sounds have been completely disabled. If you want to completely switch off the sounds that occur …

Under Tools → Security Check, you can check the strength and quality of your passwords and optimize them if necessary. Analyzing existing passwords The password analysis shows you in the Entropy …

Make sure that your Password Depot databases are always up to date since not used and expired entries may unnecessarily "bloat" your databases. Under Tools → Clean-up, you can search entries that …

If your Password Depot database still has the *.pswx format, it is out of date. We have not recommended the PSWX format for a number of years. Our current Password Depot app for iOS therefore no …

On a new device or even with a new database, the master password must always be entered once for authentication before biometric authentication can take place at all. Anyone who uses Password Depot …

If you want to import your data from KeePass to Password Depot, you first need to export it from KeePass to an XML file. In order to import your data into Password Depot afterwards, please proceed as …

Synchronization of databases can be used to update two databases containing different entries. To do so, please proceed as follows: Make sure that one of the databases to be synchronized is open in …

If you would like to encrypt your database with an external key in addition to the master password, then this is a so-called "Two-Factor Authentication". In this case, the database can only be …

First, download Password Depot and install it on your new computer. Make sure to install the correct main version of the program. You can find the latest version here: Password Depot (latest version) …

On your Android device, you can also access Enterprise Server databases in offline mode. However, please note that the procedure is a bit different from accessing a file in offline mode with our …

On your iPhone or iPad, you can also access Enterprise Server databases in offline mode. However, please note that the procedure is a bit different from accessing a file in offline mode with our …

Password Depot does not use a password to open your database directly but creates a 256-bit key based on your password instead (and an external key file, optionally). If authorization was successful …

Databases stored to the Android app's protected storage are stored to the app's internal storage exclusively. This means that those databases are not saved to the device's file system in general but …

Thanks to the new .pswe format, file transfer from your computer to your smartphone and vice versa is very easy. Thus, you can easily transfer databases that you created with and stored on your local …

We understand that losing access to files can be an unexpected inconvenience. In this article, we’ll explain the reasons behind this change and offer solutions to help you regain access to your …

The virtual keyboard allows you to enter characters without using the physical keyboard. No keyboard events are simulated. Thus, hardware or software loggers cannot intercept any inputs. You can find …

The activation server used by Password Depot (client) 11 and older has been permanently disabled. Since version 12, Password Depot does not send any customer data or other information to AceBIT for …

If you cannot establish a connection to the Dropbox or any other cloud service from the app's Database Manager, you will probably receive an error message that something went wrong and you should try …

If you are able to open your database in an older version of Password Depot but cannot open it in version 19, first, please check whether your old database perhaps is encrypted with both master …

If you forgot your master password, you can no longer open your database. Due to the AES 256-bit encryption of all Password Depot databases, it is technically impossible to open the file without …

If you are trying to install an update of the Password Depot Windows client but installation fails, please be aware of the following: Try to reboot the machine first and afterwards run Password Depot …

After updating to iOS 14.x, the Password Depot app no longer works, Client/Server connection not possible in version 15.2 with activated 2FA, How do I …

Loading different databases directly during program start: If you are working with multiple databases and would like to load a specific one, directly during program start, without first opening the …

macOS Edition

Password Depot automatically creates backup copies of your databases, which are stored to the directory Documents\Password Depot\Backups (you can determine the exact location by going to Edit → …

When installing Password Depot on your computer for the first time, you can use it as full version for 30 days. After 30 days you have two options: You can purchase an unlock code in order to use the …

If this problem occurs, first please make sure that the program file "PasswordDepot.exe" has not been deleted (e.g. from a poor antivirus tool) and is located in the corresponding directory: …

If you want Password Depot to start with Windows, set this in the program options (Options → General → Launch application on Windows startup). Afterwards, the entry "Password Depot" will be present …

How can I see my passwords in plain text permanently? Under Database → Database Properties → Advanced, you can display the passwords in plain text in the main view by removing this option: You can …

Password Depot uses the Windows Credential Manager and cmdkey.exe to automate RDP connections, ensuring that user credentials are temporarily stored and securely managed. Why RDP connections fail if …

The entry type "Certificate" was added to Password Depot in version 16.0.6. If you do not see it, you can activate it as follows: Click on Database → Database Properties → Entries. Now, make sure …

Websites often introduce special password policies concerning permitted characters as well as the required number of characters. You can use the Password Depot password generator to generate …

If you want to update your client version using the integrated update manager but, for some reason, it does not work, you can always solve the problem as follows: Write down the current version …

You can translate Password Depot into any other language and use it with your own translation afterwards. Before you start working, please check whether a translation for your language is already …

The USB installation can lead to problems in version 15.2: Only the locally installed version is running, but unfortunately, it is no longer possible to start from the USB stick. If this is the case …

If you store your databases to Google Drive, you can open and access these files from different devices, for example your Windows computer or iPhone/tablet. In this case, you can make sure to always …

How can I change the port for the web client?, What is important to know when using the web interface?

The red circle with a slanting red line means that you have given this entry in Password Depot a validity that has now expired. As a result, the entry is also displayed in grey. You can open the …

Since version 15, the Password Depot Enterprise Server additionally includes a REST API with access via HTTP protocol. This API can be used to create a web service for users accessing the Enterprise …

Note: With the release of Password Depot 18, the various view modes have been removed. The Password Depot client now runs in Expert mode by default. The information provided applies to version 17 and …

The error “Socket Error #10060 Connection Timed Out” usually indicates a firewall/proxy/DNS problem. Please make sure that the firewalls on both the client and server allow Password Depot Enterprise …

This error can occur if you are using an older database that has been upgraded several times to a new version (for example, from version 2 to 5 and then to version 19). You can fix this problem very …

Please check in the client under Options → Network → Internet Protocol Version that the correct version number has been entered there. We recommend setting the entry to "IPv4" or "IPv6" and not to …

Under Edit → Options → Save, you can set the directories to save your Password Depot databases and backups to the local system. By default, Password Depot stores local databases to …

Note: This article applies to Password Depot 18 and earlier versions. Starting with Password Depot 19, the eye icon is displayed by default in the details panel and cannot be hidden using the server …

Please click on Database and Properties or use the keyboard shortcut Ctrl + I. In the "Content" tab of the Database Properties, you can make various settings for saving the history: Keep history of …

If you store your databases to a cloud service, Password Depot uses paths as follows: Dropbox: \Apps\Password Depot\Google Drive: \Password Depot\OneDrive: \Files\Documents\Password DepotBox: …

In the program options (Edit → Options or pressing F10), you can go to the General tab and set the following options for launching Password Depot: Options for program start Go to Program start → …

Password Depot uses specific system-wide keyboard shortcuts for frequently used actions that work both outside Password Depot and within the program itself. These frequently used keyboard shortcuts, …

Under Edit → Options → Warnings (or with the shortcut F10), you can define which warnings should be sent by Password Depot and which ones should be omitted. The following warnings are available: Weak …

Occasionally, from Android version 12.1 onwards, there is the problem that Password Depot can't connect to Google Drive anymore. If you are trying to connect to Google Drive through Password Depot …

Note: This article applies to devices using the Android 11 operating system or higher and when the databases are stored in the "Shared Folders" area of the Password Depot Android app. Due to the …

If your master password is working fine on your local system but is not accepted by either the Android or iOS edition, giving you an "Invalid credentials" message, the problem probably has something …

If you do not see any databases in the File Manager, please check the following: In Android, go to Settings → Application managers. Select Password Depot here. Now, check under “Rights” whether …

Note: This article refers to Version 17.2.4 and older of Password Depot. Since version 17.2.5 this option has been removed. For more information on updates, please click here. Since version 14, …

Can I use Password Depot on a USB drive?, During auto-complete, the characters are inserted incorrectly, Error message "Cannot open clipboard: Access is …

It is not possible for the add-on to know whether or not you are successfully logged in to a particular website. (This is actually not a limitation of Password Depot but is basically technically …

Your browser has an integrated password manager, which asks you if you want to save a password after entering it for the first time on a website. We recommend to disable this integrated password …

Note: The following guide describes how to set up the browser add-on for the macOS client of Password Depot. This configuration is not required for the Windows version. Password Depot uses an …

In order to use the Password Depot Add-on in Firefox, you first need to install it properly. Thus, you need to open the following link in the Firefox browser: Password Depot Add-On for Firefox …

You can also use the Password Depot add-on for Opera. How to install the Password Depot Add-on for Opera: Start Opera and install the Add-on Install Chrome Extensions from Opera first. Open the page …

First of all, please make sure to install the latest add-on versions. If you haven't done so yet, you can install them any time later using the below URLs: Firefox Chrome Microsoft Edge If you use …

The previous Password Depot browser extension was originally developed for Firefox 2 and 3: a browser generation from the late 2000s. Today Firefox stands at version 150, Chrome and Edge have …

Communication with the browser add-ons was changed to Native Messaging in version 17.2.5. In version 17.1.0, the client was still using a WebSocket port to communicate with the add-on. General Native …

The links to the current versions of the add-ons for Password Depot can be found under Help → Add-ons. Extensions to Password Depot are available for the following three browsers: Mozilla Firefox …