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Frequently asked questions (FAQ)
All articles from our knowledge base, sorted by topic.
Quick start
- Are there special prices for educational institutions?
- Are biometrics safer than passwords?
- Active Directory import and synchronization: requirements, permissions, and typical errors
- Can I use Password Depot on a USB drive?
- How do I deactivate the built-in password manager of my browser?
- After updating to iOS 14.x, the Password Depot app no longer works
Licensing 13 articles
- Are there special prices for educational institutions?
- Can I use one license on multiple computers?
- How do I get new license keys for the upgrade to version 19?
- How does the ordering process for companies work?
- How does the Password Depot licensing model work?
- I did not receive my unlock code or lost it – what can I do?
- I purchased a license shortly before a new version was released. Do I need to upgrade again?
- Is Password Depot a subscription? And what applies to private use on multiple devices?
- Licensing since version 12
- Password Depot for private users: licences, costs and ordering
- What are the limitations of freeware mode, and can I use it in a company?
- Why can Password Depot 11 or older no longer be activated?
- Why is my license key shown as “invalid”?
General Questions 8 articles
- Are biometrics safer than passwords?
- Does Password Depot support Yubikey?
- How can I participate in future beta tests?
- How can I report change requests, bugs or errors in the documentation?
- How does the encryption algorithm Rijndael (also called AES) work?
- Log4j vulnerability - Is Password Depot affected?
- Using the clipboard in Password Depot
- Which operating systems is Password Depot available for?
Enterprise Server 41 articles
- Active Directory import and synchronization: requirements, permissions, and typical errors
- Assigning Enterprise Server permissions correctly – and why users still cannot see entries
- Can I assign multiple roles to a user at the same time?
- Can I open several Password Depot databases in the client at the same time?
- Can I use Password Depot on a terminal server and if so, is there anything to take into consideration?
- Can the administrator's password be changed without losing access to the backups?
- Certificate warning when logging on to the Enterprise Server – deploying the root certificate or adding your own certificate
- Connecting Entra ID (formerly Azure AD) to the Enterprise Server – requirements and recommended approach
- Connection to the Enterprise Server fails (Socket Error 10060/10061/11001) – checklist
- Creating or renewing the server certificate in version 19 (CNG)
- How can I "reset" the administrator's password in Password Depot Enterprise Server?
- How can I access server databases using the offline mode and which settings are required to do so?
- How can I create the DefSettings.ini configuration file?
- How can I create the Password Depot MSI Installer myself?
- How can I eliminate the risk of regulatory fines in Password Depot when using US cloud services?
- How can I grant access to other users in Password Depot and seal entries?
- How can I set pre-defined default values for the client's program options?
- How do I change the port number when working with the add-on and running Password Depot on a terminal server?
- How do I distribute a customized configuration file to the users?
- How do I install Enterprise Server and Windows client updates?
- How do I migrate the Enterprise Server to version 19?
- How do I optimize databases for a better performance on the Enterprise Server?
- How to allow and force standard users to change their password
- How to migrate from a previous version to Password Depot Enterprise Server 12
- How to migrate your Password Depot Enterprise Server to a new Windows Server/computer
- How to set up server mirroring
- Is there an msi file of the Password Depot installation program?
- Prevent access of the admin to entries
- Server backups: set up, change location, restore – and emergency access in case of server failure
- Setting up Single Sign-On (SSO) login to the Enterprise Server and troubleshooting errors
- What are the installer's Command Line Parameters for client's silent installation?
- What are the system requirements for the Enterprise Server and how can I test it free of charge?
- What can I do when receiving SSL connection errors from version 15.2.0 onwards?
- Which firewall settings are required on the Enterprise Server & Windows client?
- Why are my entries not saved correctly?
- Why does the Enterprise Server cause 100% of CPU usage?
- Why does the Enterprise Server not accept another location for storing server backup files?
- Why does the warning "Objects of users with WinNT Active Directory path found" keep appearing even after multiple Active Directory resynchronizations?
- Why does the Windows client not connect to the Enterprise Server?
- Your version is no longer supported
Windows Client 52 articles
- Can I use Password Depot on a USB drive?
- Error message "Cannot open clipboard: Access is denied" occasionally appearing
- Error: "Could not bind socket. Address and port are already in use."
- How can I adjust the expiration date of entries and check for expired entries in general?
- How can I automatically close the database and lock Password Depot when the computer is not in use?
- How can I call up Password Depot to encrypt files via command line parameters?
- How can I change database authentication in Password Depot?
- How can I control what happens when I double-click a password in my database?
- How can I find expired entries?
- How can I search for duplicates in my Password Depot database?
- How can I show, hide and organize the information in the main window?
- How can I upgrade my old Password Depot to the current version?
- How can I use my passwords on multiple devices?
- How can I view and recover deleted passwords?
- How can the sounds be turned off in Password Depot
- How do I analyze the strength of my passwords in Password Depot?
- How do I clean up outdated entries within my databases?
- How do I import passwords from other password managers?
- How do I synchronize two databases?
- How do I transfer Password Depot and my databases to a new computer?
- How do I use two-factor authentication (2FA/TOTP) in Password Depot?
- How to use the virtual keyboard
- I cannot open my database from an older version in version 19
- Installation of client update fails
- Loading different databases directly during program start
- My database is corrupted or cannot be opened – how can I access my passwords?
- New encryption options in version 19 (Argon2id, AES-GCM): What do I need to consider with mobile apps and older versions?
- Password Depot is no longer launching
- Password Depot starts automatically, although the option "Start program with Windows" is deactivated
- Passwords in plain text: All options
- RDP Connections: Issues with Double Quotes in Passwords
- The entry type "Certificate" is not shown
- The password generated by Password Depot is not accepted by the website
- The Update Manager does not install the update
- Translating Password Depot into other languages
- USB installation does not work in Password Depot 15.2
- What can I do if I have forgotten my master password?
- What does the warning on an entry mean?
- What is the difference between Beginner, Expert and Custom mode?
- What to do if Autotype no longer works in RDP and Windows login dialogs?
- When saving, I receive the error message "List index out of bounds".
- Where are Password Depot databases and backups stored locally?
- Where can I find the "eye" icon for revealing passwords in plain text?
- Where can I find the settings for saving the history of password changes?
- Where can I get current and older versions of Password Depot – and how do updates work?
- Where does Password Depot store databases when I use Dropbox, OneDrive, Google Drive or Box?
- Which settings are available for startup?
- Which shortcuts are available in Password Depot?
- Which warnings can I activate in Password Depot?
- Why are characters inserted incorrectly or incompletely during auto-complete?
- Why work with an additional password for the add-on?
- Windows Edition
Browser Add-ons 9 articles
- How do I deactivate the built-in password manager of my browser?
- How do I fill in TOTP codes (two-factor codes) on websites automatically?
- How do I prevent the add-on from filling in wrong or unwanted fields?
- Installing the Add-on in Firefox is not possible
- Password Depot Add-on for Opera
- The new browser extension for Password Depot 19
- What can I do if the add-on does not fill in a login page at all?
- Where can I find the latest updates of the Password Depot add-ons and their settings?
- Why does the browser add-on no longer connect after upgrading to version 19?
Android & iOS 22 articles
Android Edition 12 articles
- Android Edition
- Android app: Error opening a database from Dropbox ("Trust anchor for certification path not found")
- Android app: Saving to OneDrive fails – option "Use a different save method"
- Can I open PSWX files in version 12.1 or higher?
- How do I create a new master password if I have been using biometric authentication for a long time?
- How do I transfer my database between my PC and my Android device?
- How do I use databases in offline mode in the Android app?
- Unlocking with fingerprint/biometrics in the mobile apps – setup and limits
- Which Android version does the Password Depot app require, and where can I find older app versions?
- Why can I no longer open my databases after updating to version 15.0.9 and higher?
- Why does the app not accept my master password but is displaying an error instead?
- Why does the Password Depot android app not show any databases?
iOS Edition 10 articles
- iOS Edition
- After updating to iOS 14.x, the Password Depot app no longer works
- AutoFill and passkeys in the iOS app: What is currently supported?
- Cloud services in the iOS app: recommended providers, Google Drive limitations, and WebDAV
- How do I convert an outdated PSWX database into current PSWE format?
- How do I transfer my database and key file to my iPhone/iPad – without iTunes?
- How do I use databases in offline mode in the iOS app?
- I can no longer log into the cloud using the Password Depot iOS app
- Using two-factor authentication on the Enterprise Server from the iOS app
- Where does the iOS app store my databases – and what to do if they are missing after an iOS update?
macOS & Linux 10 articles
- Can I use my existing (Windows) database on Linux?
- How does the macOS client differ from the Windows version – and what does it cost?
- Is the Linux client free of charge?
- Known limitations of the Linux client and how to give feedback
- Logging on to the Enterprise Server with Active Directory users on Linux
- Password Depot for Linux: feature set, supported distributions, and development status
- Setting up the browser add-on on macOS (as of version 19)
- The macOS client does not connect to the Enterprise Server – what can I do?
- WebDAV and other cloud services on the Mac – current status
- Where does the macOS client store databases and backups?
Web Client 10 articles
- Configuring the port and HTTPS for the web client
- End of support for Web Client 1.0: Timeline and recommendation (Web Client 1.0/Legacy)
- How do I get the Web Client 2.0 and what are the requirements?
- Installing and deploying the Web Client 2.0 (on-premises)
- Web Client 1.0 vs. 2.0: Differences and Migration (Web Client 1.0/Legacy)
- Web Client 1.x no longer works after a server update (Web Client 1.0/Legacy)
- Web Interface
- What features does the Web Client 2.0 offer compared to the desktop client?
- Which authentication methods does the Web Client 2.0 support?
- Which authentication methods does Web Client 1.x support? (Web Client 1.0/Legacy)
Corporate Edition 4 articles
- Corporate Edition: Managing Client Security Policies Centrally
- How do I deploy license keys to the Windows clients automatically (/KEY parameter, registry, terminal server/Citrix)?
- How do I prevent data exfiltration (DLP) with Password Depot – and where are the technical limits?
- Why are the Client Security Policies not applied on the client?
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