← Back to FAQ overview

Windows Client

I cannot open my database from an older version in version 19

If you are able to open your database in an older version of Password Depot but cannot open it in version 19, first, please check whether your old database perhaps is encrypted with both master password and key file. If so, please also use your key file for decryption in order to open your database in version 19, too.

However, if you are sure you have entered everything correctly but still cannot open your database in version 19, we recommend proceeding as follows:

  1. Open your database in the older version, this means the version you can still open your database with.

  1. Export your database from the older version to an XML file by clicking on Tools → Export.

  1. Start version 19 and create a new empty database. Give it any name you want and make sure to select a strong master password.

  1. Now, click in version 19 on Tools → Import and select the import format Password Depot XML Format.

  1. Save your imported database as .pswe file.

image-20241024-091355.pngimage-20241024-091413.png

WARNING: Please delete your XML file from your storage medium after having imported your database successfully, because your entries aren't encrypted in the XML file.

Related articles

Problem not solved?

Our support team is happy to help – report a bug, suggest an improvement, or schedule an appointment.

Contact support