After purchasing a single-user license for Password Depot, you receive your unlock code by email. This article describes what you can do if no email arrives after your order – or if you have lost an unlock code you already received.
No email arrived after the purchase
Check the spam/junk folder of your email account. Delivery emails are occasionally sorted out by filters.
Consider whether a typo in the email address may have slipped into your order. This is a common reason why the delivery does not arrive.
If you cannot find the email, contact us by email. We will check your order and resend the delivery – to a corrected email address if necessary.
Unlock code lost
Send us your request by email. To look up your unlock code, we need the following information – the more complete it is, the faster we can find your unlock code:
Purchased product (name and version)
Approximate order date
Email address used for the order
First and last name of the purchaser (and company, if applicable)
Where you ordered – directly from AceBIT or from a partner/reseller?
Note: An unlock code is valid for one main version of Password Depot. If an existing code is rejected as invalid, first check whether the installed main version matches your license.
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